Customer help
Answers before you order.
Browse the common questions below. For product-specific details, send your requirements and we will discuss the options for your order.
Purchasing and customization
Frequently asked questions
Product choices and delivery arrangements are confirmed in each quotation.
Request a QuoteWhat is the minimum order quantity?
Custom bulk orders start at 100 pieces. Tell us your product and quantity so we can discuss the details.
How long does bulk production take?
Around 20 days is a reference for bulk production. The timing depends on the product, quantity and confirmed order details. Shipping time is separate.
Can I buy products through the online shop?
Yes. Products with a purchase option can be added to the cart and checked out online. Use Request a Quote for a custom bulk order.
What can I specify for a custom umbrella?
Share your preferred canopy colour, size, fabric, frame, handle and logo placement. We will confirm which options apply to the selected product.
How do I send my artwork?
Include a public HTTPS link to your artwork in the quote form, or email us at [email protected]. The form does not upload files.
Where can I find delivery and return information?
Read the existing Shipping Policy and Returns & Exchanges pages. Confirm terms for your order before purchasing.